Belvierre ("we," "us") acts as the "Data Controller" and is committed to protecting your privacy in accordance with the EU's General Data Protection Regulation (GDPR).
1. Data We Collect We collect only the data strictly necessary to operate our service:
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Identification Information: First name, Last name.
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Contact Information: E-mail address, phone number, and shipping address.
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Transaction Information: Order details (we do not store full credit card data).
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Technical Data: IP address and cookies (for site functionality).
2. How We Use Your Personal Information We process your data based on contractual necessity (to sell to you) or your consent (for marketing). Our purposes include:
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Providing Products and Services: To process your payments, confirm and ship your orders, manage your account, send status notifications, and administer returns.
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Communication and Support: To respond to your inquiries, provide customer support, and use your feedback to improve our services.
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Marketing and Advertising: To send promotional communications (with your prior consent, via email or SMS) and display relevant advertising.
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Security and Fraud Prevention: To monitor, detect, and investigate suspicious or fraudulent activity, protecting your account and our services.
3. Data Sharing (Recipients) To fulfill your order, we must share your personal data with specific categories of third parties (Recipients):
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Suppliers and Logistics Partners: We share your name, delivery address, and phone number with our distribution centers and logistics companies (carriers) so they can dispatch and deliver your product.
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Payment Gateways: (e.g., Stripe, PayPal). They process your payment securely.
We do not sell your personal information.
4. International Data Transfers Our suppliers (the partner companies managing the products) may be based outside the European Economic Area (EEA), such as in Asia. In such cases, we ensure that any data transfer (like your address for shipping) is protected by appropriate safeguards, such as the Standard Contractual Clauses (SCCs) approved by the EU Commission.
5. Your Rights Under GDPR You have the right to Access, Rectification, Erasure ("right to be forgotten"), Objection to marketing, and Data Portability. To exercise these rights, please contact our privacy team at privacy@belvierre.com.